Ad Buster Frequently Asked
Questions |
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This page is designed to answer the most frequently asked questions about
the Ad Buster program. Whether you are here looking for one specific answer or just checking us out, I would
encourage you to read this entire page. It will give you a better working knowledge of the
Ad Buster program.
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| Q: |
Message during setup: "Corrupt Installation Detected" or "An
I/O error occurred". |
| A: |
One of two things could cause
this message. The first would be that your hard drive is almost full. Check and see if you
have enough hard drive space left. If you do, then you took a bad download. Probably
caused by line noise. This is a fairly common problem and is nothing to be alarmed about.
Delete the setup file you currently have for Ad Buster and download
a new one. It is recommended that while you are downloading that you remain as inactive as
possible online during the download so everything goes smoothly!
:)
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| Q: |
Message:
"OLEAUT32.DLL out of date. Program requires a newer
version." |
| A: |
The most common cause of this particular message
is the fact the some folks do not restart their computer after the software installation.
This does not give Windows the chance to process the new files installed, and if they are
the wrong version, the message you are reporting will be displayed. It is *critically*
important to do a FULL restart of the computer after the Ad Buster
installation so Windows will process everything properly. So, with this in mind, try a
reinstallation of Ad Buster. Once it has finished, do a FULL
restart of the computer. Afterwards try starting Ad Buster
again and see if this
problem is resolved!
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| Q: |
Message:
Runtime #429 Error "Active X cannot create component..." |
| A: |
This is an indication that the
DWTPASPY.DLL file is either missing from your system, out of date, or not properly
registered in the Windows Registry. This is a critical runtime file and
Ad Buster cannot run without it...as you have seen! :)
The file was either manually deleted from the system, another program's uninstaller
removed this file as it is indeed a shared file by other programs or there are multiple
copies of this file on your system and several could be outdated. This can sometimes
"confuse" Windows and cause errors.
Please take the following steps to resolve this situation. If you have a printer, I highly
recommend printing out this mail so the steps to follow can be easily referenced. :)
1) Do a FULL restart the computer so that no programs are running.
2) Press CTRL+ALT+DEL and END TASK an all programs *except* EXPLORER and SYSTRAY.
3) Use Windows's FIND FILES feature to locate all copies of DWTPASPY.DLL on your computer.
Click Start, select Find, select Files or
Folders. Make sure you search the entire C:\ drive for DWTPASPY.DLL. Click Find
Now.
4) When Windows has finished its search, delete *all* copies of this file that were found.
This ensures that when you reinstall Ad Buster, it will be the newest and only
version on your computer.
5) Reinstall Ad Buster. If you need the
Ad Buster installer, you can
download it from the Ad
Buster Download Area.
6) When the installation is complete, do another FULL restart of the computer, whether you
are prompted to or not (do not just restart Windows, this will not work). If you do not do
a full restart, the newly installed files will not update in the Windows Registry and
error will continue.
7) When the Windows comes back up, restart Ad Buster. The problem should be
resolved.
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| Q: |
Message:
Runtime #336 Error "Component or one of its dependencies not
correctly registered..." |
| A: |
This is an
indication that another programs setup has replaced one of the following files with an
older or outdated version: TPABTNX2.OCX, DWSPY36.DLL, or some other file with the .OCX or .DLL extension. Or,
somehow the component was unregistered from the Windows Registry or the file was
accidentally deleted from the system, or the file could have even been removed by another
programs uninstaller.
This fix is simple. A
*full* reinstall of Ad Buster must be done so that all of its runtime files are on
the system and up to date. If you need the
Ad Buster installer, you can download it from the
Ad Buster Download Area.
When the installation is complete, do a FULL
restart of the computer, whether you are prompted to or not (do not just restart Windows,
this will not work). If you do not do a full restart, the newly installed files will not
update in the Windows Registry and error will continue.
When the Windows comes back up, restart Ad Buster. The problem should be resolved.
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| Q: |
Message: Runtime #326 "Resource with identifier VERSION not
found." |
| A: |
We have discovered no real cause for this error
except that for some reason, sometimes Windows goes a little crazy with VB written
programs. The fix we have discovered is to simply shut down all programs and do a FULL
restart of the computer (not just Windows, the whole computer.) I would even go as
far as to turn the computer off for a few minutes. Restart the computer and restart Ad Buster.
If the problem still occurs, do a full uninstall
of Ad Buster, restart the
computer again, download a fresh copy of
Ad Buster, reinstall the fresh copy of
Ad Buster, and then restart the computer one more time. The issue should then be resolved.
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| Q: |
Message: Runtime 440 (or some large negative number) "Automation
Error" |
| A: |
The fix we have discovered is to simply shut
down all programs and do a FULL restart of the computer (not just
Windows, the whole computer.) I would even go as far as to turn the computer off for
a few minutes. Restart the computer and restart
Ad Buster.
If the problem still occurs, do a full uninstall
of Ad Buster, restart the
computer again, download a fresh copy of
Ad Buster, reinstall the fresh copy of
Ad Buster, and then restart the computer one more time. The issue should then be resolved.
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| Q: |
Message: "Path Not Found" or "File Not Found"
error |
| A: |
This is an
indication that there are certain data files or data folders for Ad Buster
missing
for the root Ad Buster folder. The fix is to do a FULL
reinstallation of Ad Buster to restore these files or folders.
If you need the Ad Buster
installer, you can download it from the Ad
Buster Download Area.
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| Q: |
Runtime Error #7 "Out of Memory" |
| A: |
This is an
indication of a corrupted Ad Buster component. As there are several of those and
tracking down the component is almost impossible, the easiest way to fix this is to do a
proper uninstallation of Ad Buster and a FULL reinstallation. If
you are a registered user, you will need to have your registration number handy. Also,
make sure you have downloaded the latest version of
Ad Buster.
Uninstalling
Ad Buster:
Click START
in the taskbar, select SETTINGS, select CONTROL PANEL
and double click the ADD/REMOVE PROGRAMS icon. Select
AD BUSTER in the Add/Remove Programs window. Follow the on screen instructions.
Restart the computer before
reinstalling.
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| Q: |
How much does Ad Buster cost? |
| A: |
Ad Buster
is freeware!
However, like most freeware,
support is very limited...if at all. We will do our best to
answer questions about Ad Buster that are not found on these
pages. However, our paying customers must come first,
and they will get support priority.
Donations for Ad Buster are
graciously accepted, and will get you more support options.
:)
For more information, please write adbuster@tpasoft.com.
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| Q: |
I
just upgraded my version of AOL and Ad Buster starts the wrong
one. |
| A: |
If you upgrade your version of AOL,
Ad Buster will not see the change unless you tell it to make the change.
Simply start the copy of AOL you would like
to use before starting Ad Buster, then start
Ad Buster after AOL has
loaded. It will remember the last running copy of AOL as the current one.
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| Q: |
I
lost Ad Buster in a computer crash,
how do I get it back? |
| A: |
You can download a copy of
Ad Buster from our website, specifically the
Ad Buster Home Page at any time if you have lost your copy of Ad Buster
due to a
system crash, hard drive replacement, new system, etc.
Once you have downloaded the latest version of
Ad Buster, set it up exactly as you did before. Instructions
can be found on the Installing
Ad Buster Page.
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| Q: |
Ad Buster
it telling me I have a 16 bit version of AOL and won't start. |
| A: |
Chances are you may be trying
to start Ad Buster with a 16 bit version of AOL. Ad Buster is not
compatible with the 16 bit versions of AOL, you will need to upgrade to a 32 bit version
at AOL Keyword: UPGRADE. If you are sure you have a 32 bit version of AOL and are
still getting this message, you may have a corrupted installation of AOL. A clean
installation of AOL should alleviate this problem.
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| Q: |
Will
Ad Buster work on all of the screen name of my account? |
| A: |
Yes, Ad Buster will work with all the screen name on your
AOL account! :)
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| Q: |
What are the System Requirements for Ad Buster? |
| A: |
To run Ad Buster, you will need...
- A Pentium Class 90 MHz Processor minimum,
150 MHz recommended.
- Windows 95/98/ME/2000.
Windows NT
is unsupported.
- America Online for Windows 95/98 version
3.0, 4.0, 5.0 and 6.0. (US versions only)
- 16 Megs of RAM minimum, 32 recommended
- At least 5 MB Hard Drive space free for
files and temporary installation files.
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| Q: |
My system does not meet the minimum requirements for Ad Buster, now
what? |
| A: |
If your system does not meet
the minimum requirements for Ad Buster, TPA Software can not guarantee full
performance of the product, nor will we be able to fully support it.
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| Q: |
I want to create a desktop icon for
Ad Buster. How do I do
this? |
| A: |
If you would like to create a desktop icon for
Ad Buster, you need to do the following:
- In Windows Explorer, go to the Ad Buster
folder (by default: C:\Program Files\Ad Buster) and
open it up.
- Look for the ADBUSTER.EXE. If your computer is not
configured to show file extensions, the file will simply say
ADBUSTER. You can identify
the ADBUSTER.EXE by looking for its icon. It will be the icon that resembles
the universal NO symbol.
- Left-click down on this icon, then drag and drop it to your
desktop.
You have now just created a shortcut icon on your desktop
for the Ad Buster program. When you double-click on this icon, it will now start
AOL and Ad Buster for you! :)
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| Q: |
Is there a Macintosh version of
Ad Buster? |
| A: |
At this time, there is not nor do we have
plans for a Mac version. TPA Software is a small company that specializes in programs for
Windows. Our apologies to all the hopeful Mac users out there.
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| Q: |
Is
Ad Buster compatible with other AOL Add-Ons? |
| A: |
Add Ons for AOL written by separate developers do not work well with each
other. They tend to "bump"
into each other which can cause freezes, crashes and all sorts of unpredictable things.
If
you have another particular Add On in mind, you may want to E-Mail us about it.
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