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  Buddy Plus Frequently Asked Questions


This page is designed to answer the most frequently asked questions about Buddy Plus. Whether you are here looking for one specific answer or just checking us out, I would encourage you to read this entire page. It will give you a better working knowledge of the Buddy Plus program.
 


Table of Contents

  Error Messages
  1. Message during setup: "Corrupt Installation Detected" or "An I/O error occurred".
  2. Message: "OLEAUT32.DLL out of date.  Program requires a newer version".
  3. Message: Runtime #429 "Active X cannot create component..."
  4. Message: Runtime #336 "Component or one of its dependencies not correctly registered..."
  5. Message: Runtime #326 "Resource with identifier VERSION not found."
  6. Message: Runtime 440 (or some large negative number) "Automation Error"
  7. Message: "Path Not Found" or "File Not Found" error
  8. Message: Runtime Error #7 "Out of Memory"
  Registration/Upgrade Issues
  1. How much does Buddy Plus cost?
  2. Are upgrades free?
  3. I just upgraded my version of AOL and Buddy Plus starts the wrong one.
  4. My registration number doesn't work.
  5. I lost Buddy Plus and my registration number in a computer crash, how do I get them back?
  6. I lost my AOL account and got another one, now my registration number for Buddy Plus does not work.
  7. Will Buddy Plus work on all of the screen name of my account?
  Buddy Plus Operation
  1. My Custom Buddy Wavs are not working, I don't hear them.
  2. Buddy Plus it telling me I have a 16 bit version of AOL and won't start.
  3. What are the System Requirements for Buddy Plus?
  4. My system does not meet the minimum requirements for Buddy Plus, now what?
  Misc.
  1. I want to create a desktop icon for Buddy Plus. How do I do this?
  2. I sent TPA Software an Error Report form and never heard a reply. Why?
  3. Is there a Macintosh version of Buddy Plus?
  4. Is Buddy Plus compatible with other AOL Add-Ons?

Q: Message during setup: "Corrupt Installation Detected" or "An I/O error occurred".
A: The problem is not with our website or our programs. It occurs because you are running Norton's Antivirus and have the "Auto Protect" feature enabled; or, you are running some other antivirus program running which is interfering with AOL's download process.

1. If you are running Norton's Antivirus, right click the Norton's icon on your task bar (it will be in the "system tray" near the Windows clock). Then click Disable Auto Protect.  Download the file, then go back to that icon, right click it again, and click Enable Auto Protect.

or

2. If you are running some other antivirus program, press CTRL + ALT + DEL one time, highlight the name of the program, then click End Task. Press CTRL + ALT + DEL again to be sure that the program is no longer showing in the Close Programs window. Then download the file. Turn your antivirus program back on by clicking Start, Programs, then finding the AV program menu, or just reboot your computer.

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Q: Message: "OLEAUT32.DLL out of date.  Program requires a newer version."
A:

The most common cause of this particular message is the fact the some folks do not restart their computer after the software installation. This does not give Windows the chance to process the new files installed, and if they are the wrong version, the message you are reporting will be displayed. It is *critically* important to do a FULL restart of the computer after the Buddy Plus installation so Windows will process everything properly. So, with this in mind, try a reinstallation of Buddy Plus. Once it has finished, do a FULL restart of the computer. Afterwards try starting Buddy Plus again and see if this problem is resolved!

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Q: Message: Runtime #429 Error "Active X cannot create component..."
A: This is an indication that the DWTPASPY.DLL file is either missing from your system, out of date, or not properly registered in the Windows Registry. This is a critical runtime file and Buddy Plus cannot run without it...as you have seen! :)

The file was either manually deleted from the system, another program's uninstaller removed this file as it is indeed a shared file by other programs or there are multiple copies of this file on your system and several could be outdated. This can sometimes "confuse" Windows and cause errors.

Please take the following steps to resolve this situation. If you have a printer, I highly recommend printing out this mail so the steps to follow can be easily referenced. :)

1) Do a FULL restart the computer so that no programs are running.

2) Press CTRL+ALT+DEL and END TASK an all programs *except* EXPLORER and SYSTRAY.

3) Use Windows's FIND FILES feature to locate all copies of DWTPASPY.DLL on your computer. Click Start, select Find, select Files or Folders. Make sure you search the entire C:\ drive for DWTPASPY.DLL. Click Find Now.

4) When Windows has finished its search, delete *all* copies of this file that were found. This ensures that when you reinstall
Buddy Plus, it will be the newest and only version on your computer.

5) Reinstall
Buddy Plus. If you need the Buddy Plus installer, you can download it from the Buddy Plus Download Area.

6) When the installation is complete, do another FULL restart of the computer, whether you are prompted to or not (do not just restart Windows, this will not work). If you do not do a full restart, the newly installed files will not update in the Windows Registry and error will continue.

7) When the Windows comes back up, restart
Buddy Plus. The problem should be resolved.

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Q: Message: Runtime #336 Error "Component or one of its dependencies not correctly registered..."
A:

This is an indication that another programs setup has replaced one of the following files with an older or outdated version: TPABTNX2.OCX, DWSPY36.DLL, or some other file with the .OCX or .DLL extension.  Or, somehow the component was unregistered from the Windows Registry or the file was accidentally deleted from the system, or the file could have even been removed by another programs uninstaller.

This fix is simple.  A *full* reinstall of Buddy Plus must be done so that all of its runtime files are on the system and up to date.  If you need the Buddy Plus installer, you can download it from the Buddy Plus Download Area.

When the installation is complete, do a FULL restart of the computer, whether you are prompted to or not (do not just restart Windows, this will not work). If you do not do a full restart, the newly installed files will not update in the Windows Registry and error will continue.

When the Windows comes back up, restart
Buddy Plus. The problem should be resolved.

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Q: Message: Runtime #326 "Resource with identifier VERSION not found."
A: We have discovered no real cause for this error except that for some reason, sometimes Windows goes a little crazy with VB written programs.  The fix we have discovered is to simply shut down all programs and do a FULL restart of the computer (not just Windows, the whole computer.)  I would even go as far as to turn the computer off for a few minutes.

Restart the computer and restart Buddy Plus.

If the problem still occurs, do a full uninstall of Buddy Plus, restart the computer again, download a fresh copy of Buddy Plus, reinstall the fresh copy of Buddy Plus, and then restart the computer one more time.  The issue should then be resolved.

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Q: Message: Runtime 440 (or some large negative number) "Automation Error"
A: The fix we have discovered is to simply shut down all programs and do a FULL restart of the computer (not just Windows, the whole computer.)  I would even go as far as to turn the computer off for a few minutes.

Restart the computer and restart Buddy Plus.

If the problem still occurs, do a full uninstall of Buddy Plus, restart the computer again, download a fresh copy of Buddy Plus, reinstall the fresh copy of Buddy Plus, and then restart the computer one more time.  The issue should then be resolved.

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Q: Message: "Path Not Found" or "File Not Found" error
A:

This is an indication that there are certain data files or data folders for Buddy Plus missing for the root Buddy Plus folder.  The fix is to do a FULL reinstallation of Buddy Plus to restore these files or folders.  If you need the Buddy Plus installer, you can download it from the Buddy Plus Download Area.

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Q: Runtime Error #7 "Out of Memory"
A: The computer is probably low on resources.  Do a complete restart of the computer.  Do NOT just restart Window.  That will not clear the computers memory.

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Q: How much does Buddy Plus cost?
A:

Complete pricing and registration information for this product and our others is detailed in the Pricing and Registration Info section.

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Q: Are upgrades free?
A:

All upgrades WITHIN THE SAME MAJOR VERSION are free for the life of your AOL account.  This means if you have purchased Buddy Plus 2.x, all upgrades within the 2.x versions of Buddy Plus will be free.  Any upgrade to a new MAJOR version, for example Buddy Plus 3.x would carry a modest upgrade fee.

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Q: I just upgraded my version of AOL and Buddy Plus starts the wrong one.
A:

The easiest way to change the version of AOL Buddy Plus starts is to do the following:

1) Start the copy of AOL you wish to use. DO NOT SIGN ONLINE.
2) Start Buddy Plus.

Buddy Plus will now remember this version of AOL to start from here on in. :)

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Q: My registration number doesn't work.
A:

Please use the Lost/Invalid Registration Number Form for all registration issues.  Our technical support reps do not have access to registration information and cannot handle registration based requests.

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Q: I lost Buddy Plus and my registration number in a computer crash, how do I get them back?
A:

You can download a copy of Buddy Plus from our website, specifically the Buddy Plus Homepage at any time if you have lost your copy of Buddy Plus due to a system crash, hard drive replacement, new system, etc.

Once you have downloaded the latest version of Buddy Plus, set it up exactly as you did before and use your existing registration number.

If you have lost your registration number, you can request it again by filling out the Request a Lost Registration Number form

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Q: I lost my AOL account and got another one, now my registration number for Buddy Plus does not work.
A: Please read the policies posted on this subject on the TPA Software Policies page. Follow those instructions as necessary.

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Q: Will Buddy Plus work on all of the screen name of my account?
A: Yes, your Buddy Plus registration is good for all the sub screen names on the master account you registered!  :)

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Q: My Custom Buddy Wavs are not working, I don't hear them.
A: There is one major requirement for using Buddy Plus, and another minor requirement for using the Custom Buddy Wavs feature. Lets examine them now!

1) You must have a properly setup Buddy List Window and it must be showing at all times. Buddy Plus does not work on its own recognizance. It "hooks" into your existing Buddy List window and operates off that. This is why we call it an Add On! :)

So, your buddy list window must be showing (having it minimized *is* acceptable, as long as its on the screen someplace) and of course, it must be setup with buddies! if you don't know how to do this, have not done it yet, or have no clue what we are talking about, go to Keyword: BUDDY LISTS, wait for the Buddy List window to open and click the HELP button! This will explain in great detail what the AOL Buddy Lists feature does, how it works, and of course, how to set it up!

2) If you are using the Custom Buddy Wavs feature then there is a minor adjustment you'll need to make in the setup of the actual Buddy Lists feature on AOL. Specifically, the "Play sound when buddies sign on/off" checkbox's. These must be set to off (unchecked), and here is how you can do this!

a) In your Buddy List window, click the SETUP icon.

b) With the Buddy List Setup window open, click the icon labeled "Buddy List Preferences".

c) With the Buddy List Preferences window open, you'll see several options. Under SOUND SETUP look for two checkboxes. One will say "Play sounds when buddies sign on" and the other will way "Play sounds when buddies sign off". There may or may not be check marks in those checkboxes. For Buddy Plus's Custom Buddy Wavs feature to work, there must be *no* check marks in those checkboxes. If you see a check mark in either box, un-check them so those checkboxes are *blank*.

d) Click SAVE

e) Close the Buddy List Setup window.

You are done! Now just make sure you have Buddy Plus's Custom Buddy Wavs feature on and you're ready to go!

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Q: Buddy Plus it telling me I have a 16 bit version of AOL and won't start.
A: Some older builds of Buddy Plus will display this message when used with AOL 7.0.  Download and install the latest version of Buddy Plus to fix this issue.

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Q: What are the System Requirements for Buddy Plus?
A: To run Buddy Plus, you will need...
  • A Pentium Class 200 MHz Processor minimum.
  • Windows 98/ME/2000/XP.
  • America Online 5.0 or higher
  • 32 MB of RAM
  • At least 10 MB of hard drive space free for program files and temporary installation files.

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Q: My system does not meet the minimum requirements for Buddy Plus, now what?
A:

If your system does not meet the minimum requirements for Buddy Plus, TPA Software can not guarantee full performance of the product, nor will we be able to fully support it.

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Q: I want to create a desktop icon for Buddy Plus. How do I do this?
A: Buddy Plus will prompt you for the creating of a desktop icon during installation.  If you chose no to the option originally, then reinstall the program and chose Yes when prompted to create a desktop icon.

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Q: I sent TPA Software a request for support from this site and never heard back. Why?
A: As stated on the support form page, we do not reply to incomplete reports, or reports that simply say "It doesn't work."  Each support form on our site has specific instructions and suggestions on how to file a report.  If these instructions go ignored, then so does the report.  Put simply, we do not have the resources to chance down pertinent information per report when it could have and should have been included originally.  We apologize is this seems rude, but to keep operations running smoothly, reports need to be filed our way.

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Q: Is there a Macintosh version of Buddy Plus?
A: At this time, there is not nor do we have plans for a Mac version.  TPA Software is a small company that specializes in programs for Windows.  Our apologies to all the hopeful Mac users out there.

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Q: Is Buddy Plus compatible with other AOL Add-Ons?
A:

Add Ons for AOL written by separate developers do not work well with each other.  They tend to "bump" into each other which can cause freezes, crashes and all sorts of unpredictable things.  If you have another particular Add On in mind, you may want to E-Mail us about it.

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