Buddy Plus Frequently Asked
Questions |
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This page is designed to answer the most frequently asked questions about Buddy Plus.
Whether you are here looking for one specific answer or just checking us out, I would
encourage you to read this entire page. It will give you a better working knowledge of the
Buddy Plus program.
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| Q: |
Message during setup: "Corrupt Installation Detected" or "An
I/O error occurred". |
| A: |
The problem is not with
our website or our programs. It occurs because you are running
Norton's Antivirus and have the "Auto Protect" feature enabled; or,
you are running some other antivirus program running which is
interfering with AOL's download process.
1. If you are running Norton's
Antivirus, right click the Norton's icon on your task bar (it will
be in the "system tray" near the Windows clock). Then click Disable
Auto Protect. Download the
file, then go back to that icon, right click it again, and click
Enable Auto Protect.
or
2. If you are running some other antivirus program, press
CTRL + ALT + DEL one time, highlight the name of the program, then
click End Task. Press CTRL + ALT + DEL again to be sure that the
program is no longer showing in the Close Programs window. Then
download the file. Turn your antivirus program back on by clicking
Start, Programs, then finding the AV program menu, or just reboot
your computer.
[ Back to Top ] |
| Q: |
Message:
"OLEAUT32.DLL out of date. Program requires a newer
version." |
| A: |
The most common cause of this particular message
is the fact the some folks do not restart their computer after the software installation.
This does not give Windows the chance to process the new files installed, and if they are
the wrong version, the message you are reporting will be displayed. It is *critically*
important to do a FULL restart of the computer after the Buddy Plus installation so Windows will process everything properly. So, with this in mind, try a
reinstallation of Buddy Plus. Once it has finished, do a FULL
restart of the computer. Afterwards try starting Buddy
Plus again and see if this
problem is resolved!
[ Back to Top ] |
| Q: |
Message:
Runtime #429 Error "Active X cannot create component..." |
| A: |
This is an indication that the
DWTPASPY.DLL file is either missing from your system, out of date, or not properly
registered in the Windows Registry. This is a critical runtime file and
Buddy Plus cannot run without it...as you have seen! :)
The file was either manually deleted from the system, another program's uninstaller
removed this file as it is indeed a shared file by other programs or there are multiple
copies of this file on your system and several could be outdated. This can sometimes
"confuse" Windows and cause errors.
Please take the following steps to resolve this situation. If you have a printer, I highly
recommend printing out this mail so the steps to follow can be easily referenced. :)
1) Do a FULL restart the computer so that no programs are running.
2) Press CTRL+ALT+DEL and END TASK an all programs *except* EXPLORER and SYSTRAY.
3) Use Windows's FIND FILES feature to locate all copies of DWTPASPY.DLL on your computer.
Click Start, select Find, select Files or
Folders. Make sure you search the entire C:\ drive for DWTPASPY.DLL. Click Find
Now.
4) When Windows has finished its search, delete *all* copies of this file that were found.
This ensures that when you reinstall Buddy Plus, it will be the newest and only
version on your computer.
5) Reinstall Buddy Plus. If you need the
Buddy Plus installer, you can
download it from the Buddy
Plus Download
Area.
6) When the installation is complete, do another FULL restart of the computer, whether you
are prompted to or not (do not just restart Windows, this will not work). If you do not do
a full restart, the newly installed files will not update in the Windows Registry and
error will continue.
7) When the Windows comes back up, restart Buddy Plus. The problem should be
resolved.
[ Back to Top ] |
| Q: |
Message:
Runtime #336 Error "Component or one of its dependencies not
correctly registered..." |
| A: |
This is an
indication that another programs setup has replaced one of the following files with an
older or outdated version: TPABTNX2.OCX, DWSPY36.DLL, or some other file with the .OCX or .DLL extension. Or,
somehow the component was unregistered from the Windows Registry or the file was
accidentally deleted from the system, or the file could have even been removed by another
programs uninstaller.
This fix is simple. A
*full* reinstall of Buddy Plus must be done so that all of its runtime files are on
the system and up to date. If you need the
Buddy Plus installer, you can download it from the
Buddy Plus Download Area.
When the installation is complete, do a FULL
restart of the computer, whether you are prompted to or not (do not just restart Windows,
this will not work). If you do not do a full restart, the newly installed files will not
update in the Windows Registry and error will continue.
When the Windows comes back up, restart Buddy Plus. The problem should be resolved.
[ Back to Top ] |
| Q: |
Message: Runtime #326 "Resource with identifier VERSION not
found." |
| A: |
We have discovered no real cause for this error
except that for some reason, sometimes Windows goes a little crazy with VB written
programs. The fix we have discovered is to simply shut down all programs and do a FULL
restart of the computer (not just Windows, the whole computer.) I would even go as
far as to turn the computer off for a few minutes. Restart the computer and restart Buddy
Plus.
If the problem still occurs, do a full uninstall
of Buddy Plus, restart the
computer again, download a fresh copy of
Buddy Plus, reinstall the fresh copy of
Buddy Plus, and then restart the computer one more time. The issue should then be resolved.
[ Back to Top ] |
| Q: |
Message: Runtime 440 (or some large negative number) "Automation
Error" |
| A: |
The fix we have discovered is to simply shut
down all programs and do a FULL restart of the computer (not just
Windows, the whole computer.) I would even go as far as to turn the computer off for
a few minutes. Restart the computer and restart
Buddy Plus.
If the problem still occurs, do a full uninstall
of Buddy Plus, restart the
computer again, download a fresh copy of
Buddy Plus, reinstall the fresh copy of
Buddy Plus, and then restart the computer one more time. The issue should then be resolved.
[ Back to Top ] |
| Q: |
Message: "Path Not Found" or "File Not Found"
error |
| A: |
This is an
indication that there are certain data files or data folders for Buddy
Plus missing
for the root Buddy Plus folder. The fix is to do a FULL
reinstallation of Buddy Plus to restore these files or folders.
If you need the Buddy Plus
installer, you can download it from the Buddy
Plus Download Area. [ Back to Top ] |
| Q: |
Runtime Error #7 "Out of Memory" |
| A: |
The computer is probably
low on resources. Do a complete restart of the computer.
Do NOT just restart Window. That will not clear the computers
memory. [ Back to Top ] |
| Q: |
Are upgrades free? |
| A: |
All upgrades WITHIN
THE SAME MAJOR VERSION are free for the life of your AOL
account. This means if you have purchased Buddy Plus 2.x,
all upgrades within the 2.x versions of Buddy Plus will be free.
Any upgrade to a new MAJOR version, for example Buddy Plus 3.x
would carry a modest upgrade
fee.
[ Back to Top ] |
| Q: |
I
just upgraded my version of AOL and Buddy Plus starts the wrong
one. |
| A: |
The easiest way to change the version
of AOL Buddy Plus starts is to do the following:
1) Start the copy of AOL you wish to use. DO NOT SIGN ONLINE.
2) Start Buddy Plus.
Buddy Plus will now remember this version of AOL to start from here
on in. :)
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| Q: |
I
lost Buddy Plus and my registration number in a computer crash,
how do I get them back? |
| A: |
You can download a copy of
Buddy Plus from our website, specifically the Buddy Plus Homepage
at any time if you have lost your copy of Buddy Plus due to a system crash, hard drive
replacement, new system, etc.
Once you have downloaded the latest version of
Buddy Plus, set it up exactly as you did before and use your existing registration number.
If you have lost your registration number, you
can request it again by filling out the Request a Lost
Registration Number form
[ Back to Top ] |
| Q: |
I
lost my AOL account and got another one, now my registration
number for Buddy Plus does not work. |
| A: |
Please read the policies posted on this
subject on the TPA Software Policies page. Follow those
instructions as necessary.
[ Back to Top ] |
| Q: |
Will
Buddy Plus work on all of the screen name of my account? |
| A: |
Yes, your
Buddy Plus registration is good for all the sub screen names on the master account you
registered! :)
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| Q: |
My
Custom Buddy Wavs are not working, I don't hear them. |
| A: |
There is one major requirement
for using Buddy Plus, and another minor requirement for using the Custom Buddy Wavs
feature. Lets examine them now!
1) You must have a properly setup Buddy List Window and it must be showing at all times.
Buddy Plus does not work on its own recognizance. It "hooks" into your existing
Buddy List window and operates off that. This is why we call it an Add On! :)
So, your buddy list window must be showing (having it minimized *is* acceptable, as long
as its on the screen someplace) and of course, it must be setup with buddies! if you don't
know how to do this, have not done it yet, or have no clue what we are talking about, go
to Keyword: BUDDY LISTS, wait for the Buddy List window to open and click the HELP button!
This will explain in great detail what the AOL Buddy Lists feature does, how it works, and
of course, how to set it up!
2) If you are using the Custom Buddy Wavs feature then there is a minor adjustment you'll
need to make in the setup of the actual Buddy Lists feature on AOL. Specifically, the
"Play sound when buddies sign on/off" checkbox's. These must be set to off
(unchecked), and here is how you can do this!
a) In your Buddy List window, click the SETUP icon.
b) With the Buddy List Setup window open, click the icon labeled "Buddy List
Preferences".
c) With the Buddy List Preferences window open, you'll see several options. Under SOUND
SETUP look for two checkboxes. One will say "Play sounds when buddies sign on"
and the other will way "Play sounds when buddies sign off". There may or may not
be check marks in those checkboxes. For Buddy Plus's Custom Buddy Wavs feature to work,
there must be *no* check marks in those checkboxes. If you see a check mark in either box,
un-check them so those checkboxes are *blank*.
d) Click SAVE
e) Close the Buddy List Setup window.
You are done! Now just make sure you have Buddy Plus's Custom Buddy Wavs feature on and
you're ready to go!
[ Back to Top ] |
| Q: |
What are the System Requirements for Buddy Plus? |
| A: |
To run Buddy Plus, you will need...
- A Pentium Class
200
MHz Processor minimum.
- Windows 98/ME/2000/XP.
- America Online 5.0
or higher
- 32 MB of RAM
- At least 10 MB of
hard drive space free for
program files and temporary installation files.
[ Back to Top ] |
| Q: |
My system does not meet the minimum requirements for Buddy
Plus, now
what? |
| A: |
If your system does not meet
the minimum requirements for Buddy Plus, TPA Software can not guarantee full
performance of the product, nor will we be able to fully support it.
[ Back to Top ] |
| Q: |
I want to create a desktop icon for
Buddy Plus. How do I do
this? |
| A: |
Buddy Plus will prompt you for the
creating of a desktop icon during installation. If you chose
no to the option originally, then reinstall the program and chose
Yes when prompted to create a desktop icon. [ Back to Top ] |
| Q: |
I sent TPA Software a
request for support from this site and never heard back. Why? |
| A: |
As stated on the support form page, we
do not reply to incomplete reports, or reports that simply say "It
doesn't work." Each support form on our site has specific
instructions and suggestions on how to file a report. If these
instructions go ignored, then so does the report. Put simply,
we do not have the resources to chance down pertinent information
per report when it could have and should have been included
originally. We apologize is this seems rude, but to keep
operations running smoothly, reports need to be filed our way. [ Back to Top ] |
| Q: |
Is there a Macintosh version of
Buddy Plus? |
| A: |
At this time, there is not nor do we
have plans for a Mac version. TPA Software is a small company
that specializes in programs for Windows. Our apologies to all
the hopeful Mac users out there. [ Back to Top ] |
| Q: |
Is
Buddy Plus compatible with other AOL Add-Ons? |
| A: |
Add Ons for AOL written by separate developers do not work well with each
other. They tend to "bump"
into each other which can cause freezes, crashes and all sorts of unpredictable things.
If
you have another particular Add On in mind, you may want to E-Mail us about it.
[ Back to Top ] |
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TPA Software v3.0 is © Copyright 1995 - 2011 C. Kevin
Provance. All rights reserved.
tpasoft.com | wavman.com
AOL, AIM and their logos are registered trademarks of America
Online, Inc.
Other names are trademarks of their respective holders.
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