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1. Message during setup: "Corrupt Installation Detected" or "An I/O error occurred".
2. Message: "OLEAUT32.DLL out of date.  Program requires a newer version".
3. Message: Runtime #429 "Active X cannot create component..."
4. Message: Runtime #336 "Component or one of its dependencies not correctly registered..."
5. Message: Runtime #326 "Resource with identifier VERSION not found."
6. Message: Runtime 440 (or some large negative number) "Automation Error"
7. Message: "Path Not Found" or "File Not Found" error
8. Message: Runtime Error #7 "Out of Memory"

1. How much does Fade-It cost?
2. Are upgrades free?
3. I just upgraded my version of AOL and Fade-It starts the wrong one.
4. My registration number doesn't work.
5. I lost Fade-It and my registration number in a computer crash, how do I get them back?
6. I lost my AOL account and got another one, now my registration number for Fade-It does not work.
7. Will Fade-It work on all of the screen name of my account?

1. Will Fade-It work with Instant Messages?
2. The Fader is not working, I don't see the control panel for it anywhere.
3. Fade-It it telling me I have a 16 bit version of AOL and won't start.
4. What are the System Requirements for Fade-It?
5. My system does not meet the minimum requirements for Fade-It, now what?

1. I want to create a desktop icon for Fade-It. How do I do this?
2. I sent TPA Software an Error Report form and never heard a reply. Why?
3. Is there a Macintosh version of Fade-It?
4. Is Fade-It compatible with other AOL Add-Ons?

1. If you are running Norton's Antivirus, right click the Norton's icon on your task bar (it will be in the "system tray" near the Windows clock). Then click Disable Auto Protect.  Download the file, then go back to that icon, right click it again, and click Enable Auto Protect.

or

2. If you are running some other antivirus program, press CTRL + ALT + DEL one time, highlight the name of the program, then click End Task. Press CTRL + ALT + DEL again to be sure that the program is no longer showing in the Close Programs window. Then download the file. Turn your antivirus program back on by clicking Start, Programs, then finding the AV program menu, or just reboot your computer.

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The most common cause of this particular message is the fact the some folks do not restart their computer after the software installation. This does not give Windows the chance to process the new files installed, and if they are the wrong version, the message you are reporting will be displayed. It is *critically* important to do a FULL restart of the computer after the Fade-It installation so Windows will process everything properly. So, with this in mind, try a reinstallation of Fade-It. Once it has finished, do a FULL restart of the computer. Afterwards try starting Fade-It again and see if this problem is resolved!

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This is an indication that another programs setup has replaced one of the following files with an older or outdated version: TPABTNX2.OCX, DWSPY36.DLL, or some other file with the .OCX or .DLL extension.  Or, somehow the component was unregistered from the Windows Registry or the file was accidentally deleted from the system, or the file could have even been removed by another programs uninstaller.

This fix is simple.  A *full* reinstall of Fade-It must be done so that all of its runtime files are on the system and up to date.  If you need the Fade-It installer, you can download it from the Fade-It Download Area.

When the installation is complete, do a FULL restart of the computer, whether you are prompted to or not (do not just restart Windows, this will not work). If you do not do a full restart, the newly installed files will not update in the Windows Registry and error will continue.

When the Windows comes back up, restart Fade-It. The problem should be resolved.

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Restart the computer and restart Fade-It.

If the problem still occurs, do a full uninstall of Fade-It, restart the computer again, download a fresh copy of Fade-It, reinstall the fresh copy of Fade-It, and then restart the computer one more time.  The issue should then be resolved.

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Restart the computer and restart Fade-It.

If the problem still occurs, do a full uninstall of Fade-It, restart the computer again, download a fresh copy of Fade-It, reinstall the fresh copy of Fade-It, and then restart the computer one more time.  The issue should then be resolved.

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This is an indication that there are certain data files or data folders for Fade-It missing for the root Fade-It folder.  The fix is to do a FULL reinstallation of Fade-It to restore these files or folders.  If you need the Fade-It installer, you can download it from the Fade-It Download Area.

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The computer is probably low on resources.  Do a complete restart of the computer.  Do NOT just restart Window.  That will not clear the computers memory.

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Complete pricing and registration information for this product and our others is detailed in the Pricing and Registration Info section.

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All upgrades WITHIN THE SAME MAJOR VERSION are free for the life of your AOL account.  This means if you have purchased Fade-It 1.x, all upgrades within the 1.x versions of Fade-It will be free.  Any upgrade to a new MAJOR version, for example Fade-It 2.x (should there ever be such a version) will carry a modest upgrade fee.

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The easiest way to change the version of AOL Fade-It starts is to do the following:

1) Start the copy of AOL you wish to use. DO NOT SIGN ONLINE.
2) Start Fade-It.

Fade-It will now remember this version of AOL to start from here on in. :)

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Please use the Lost/Invalid Registration Number Form for all registration issues.  Our technical support reps do not have access to registration information and cannot handle registration based requests.

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You can download a copy of Fade-It from our website, specifically the Fade-It Homepage at any time if you have lost your copy of Fade-It due to a system crash, hard drive replacement, new system, etc.

Once you have downloaded the latest version of Fade-It, set it up exactly as you did before and use your existing registration number.

If you have lost your registration number, you can request it again by filling out the Request a Lost Registration Number form

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First, make sure this feature is turned on.   Open the Fader Control Panel by clicking Fade-It in the AOL menu bar and selecting Fade Designer/Control Panel.  To the immediate left of the Fade Control panel are two buttons.  One says Off, the other says On.  Click the button that says On (it will highlighted).  Now type your chat text into the chat room as you normally would and press ENTER, the text should fade automatically.

To automatically have the Fade Control Panel open with the chat room, click the Fade-It menu item in the AOL menu bar and select Options.  Click the check box marked "Show Fader Control Panel with Chat Room" so there is a check in that check box.  This is covered in the Fade-It Help File.

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• A Pentium Class 200 MHz Processor minimum.
• Windows 98/ME/2000/XP.
• America Online versions 5.0 through 8.0
• 32 MB of RAM
• At least 10 MB Hard Drive space free for program files and temporary installation files.

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If your system does not meet the minimum requirements for Fade-It, TPA Software can not guarantee full performance of the product, nor will we be able to fully support it.

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Add Ons for AOL written by separate developers do not work well with each other.  They tend to "bump" into each other which can cause freezes, crashes and all sorts of unpredictable things.  If you have another particular Add On in mind, you may want to E-Mail us about it.

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