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1. Message during setup: "Corrupt Installation Detected" or "An I/O error occurred".
2. Message: "OLEAUT32.DLL out of date.  Program requires a newer version".
3. Message: Runtime #429 "Active X cannot create component..."
4. Message: Runtime #336 "Component or one of its dependencies not correctly registered..."
5. Message: Runtime #326 "Resource with identifier VERSION not found."
6. Message: Runtime 440 (or some large negative number) "Automation Error"
7. Message: "A 16 bit version of AOL is currently running..."
8. Message: "Path Not Found" or "File Not Found" error
9. Message: Runtime Error #7 "Out of Memory"

1. How much does IMs Plus cost?
2. Are upgrades free?
3. I just upgraded my version of AOL and IMs Plus starts the wrong one.
4. My registration number doesn't work.
5. I lost IMs Plus and my registration number in a computer crash, how do I get them back?
6. I lost my AOL account and got another one, now my registration number for IMs Plus does not work.
7. Will IMs Plus work on all of the screen name of my account?

1. What are the system requirements for IMs Plus
2. My system does not meet the minimum requirements for IMs Plus...now what?
3. I can't hear wavs in IM's while IMs Plus is running.

1. I want to create a desktop icon for IMs Plus. How do I do this?
2. I sent TPA Software an Error Report form and never heard a reply. Why?
3. Is there a Macintosh version of IMs Plus?
4. Is IMs Plus compatible with other AOL Add-Ons?

1. If you are running Norton's Antivirus, right click the Norton's icon on your task bar (it will be in the "system tray" near the Windows clock). Then click Disable Auto Protect.  Download the file, then go back to that icon, right click it again, and click Enable Auto Protect.

or

2. If you are running some other antivirus program, press CTRL + ALT + DEL one time, highlight the name of the program, then click End Task. Press CTRL + ALT + DEL again to be sure that the program is no longer showing in the Close Programs window. Then download the file. Turn your antivirus program back on by clicking Start, Programs, then finding the AV program menu, or just reboot your computer.

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The most common cause of this particular message is the fact the some folks do not restart their computer after the software installation. This does not give Windows the chance to process the new files installed, and if they are the wrong version, the message you are reporting will be displayed. It is *critically* important to do a FULL restart of the computer after the IMs Plus installation so Windows will process everything properly. So, with this in mind, try a reinstallation of IMs Plus. Once it has finished, do a FULL restart of the computer. Afterwards try starting IMs Plus again and see if this problem is resolved!

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This is an indication that another programs setup has replaced one of the following files with an older or outdated version: TPABTNX2.OCX, DWSPY36.DLL, or some other file with the .OCX or .DLL extension.  Or, somehow the component was unregistered from the Windows Registry or the file was accidentally deleted from the system, or the file could have even been removed by another programs uninstaller.

This fix is simple.  A *full* reinstall of IMs Plus must be done so that all of its runtime files are on the system and up to date.  If you need the IMs Plus installer, you can download it from the IMs Plus Download Area.

When the installation is complete, do a FULL restart of the computer, whether you are prompted to or not (do not just restart Windows, this will not work). If you do not do a full restart, the newly installed files will not update in the Windows Registry and error will continue.

When the Windows comes back up, restart IMs Plus. The problem should be resolved.

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Restart the computer and restart IMs Plus.

If the problem still occurs, do a full uninstall of IMs Plus, restart the computer again, download a fresh copy of IMs Plus, reinstall the fresh copy of IMs Plus, and then restart the computer one more time.  The issue should then be resolved.

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Restart the computer and restart IMs Plus.

If the problem still occurs, do a full uninstall of IMs Plus, restart the computer again, download a fresh copy of IMs Plus, reinstall the fresh copy of IMs Plus, and then restart the computer one more time.  The issue should then be resolved.

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This is an indication that there are certain data files or data folders for IMs Plus missing for the root IMs Plus folder.  The fix is to do a FULL reinstallation of IMs Plus to restore these files or folders.  If you need the IMs Plus installer, you can download it from the IMs Plus Download Area.

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Complete pricing and registration information for this product and our others is detailed in the Pricing and Registration Info section.

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All upgrades WITHIN THE SAME MAJOR VERSION are free for the life of your AOL account.  This means if you have purchased IMs Plus 1.x, all upgrades within the 1.x versions of IMs Plus will be free.  Any upgrade to a new MAJOR version, for example IMs Plus 2.x will carry an upgrade fee.

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The easiest way to change the version of AOL IMs Plus starts is to do the following:

1) Start the copy of AOL you wish to use. DO NOT SIGN ONLINE.
2) Start IMs Plus.

IMs Plus will now remember this version of AOL to start from here on in. :)

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Please use the Lost/Invalid Registration Number Form for all registration issues.  Our technical support reps do not have access to registration information and cannot handle registration based requests.

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You can download a copy of IMs Plus from our website, specifically the IMs Plus Homepage at any time if you have lost your copy of IMs Plus due to a system crash, hard drive replacement, new system, etc.

Once you have downloaded the latest version of IMs Plus, set it up exactly as you did before and use your existing registration number.

If you have lost your registration number, you can request it again by filling out the Request a Lost Registration Number form

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• A Pentium Class 200 MHz Processor minimum.
• Windows 98ME/2000/XP.
• America Online versions 4.0 through 8.0.
• 32 MB of RAM.
• At least 10 MB Hard Drive space free for files and temporary installation files.

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If your system does not meet the minimum requirements for IMs Plus, TPA Software can not guarantee full performance of the product, nor will we be able to fully support it.

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For Wavs in IMs to work, there are some criteria that must be met:

1) The feature must be activated: Click IMs Plus in the AOL menu bar select Control Panel, select the General tab. Make sure the Enable Wav Support check box has a check mark in it. If it does not, click it once to place a check there. Click Exit when done.

2) All wav text in IM's must be properly formatted, both in sending and receiving (this means the person sending you the wav must be formatting it properly also, if they do not, the feature will not work). Proper formatting of wav text includes the wav trigger "{S" the name of the wav and closed with a bracket "}". An example: {S welcome}. Many times folks forget the end bracket on the wav text and this is why the wav will not play.

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Add Ons for AOL written by separate developers do not work well with each other.  They tend to "bump" into each other which can cause freezes, crashes and all sorts of unpredictable things.  If you have another particular Add On in mind, you may want to E-Mail us about it.

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