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1. Message during setup: "Corrupt Installation Detected" or "An I/O error occurred".
2. Message: "OLEAUT32.DLL out of date.  Program requires a newer version".
3. Message: Runtime #429 "Active X cannot create component..."
4. Message: Runtime #336 "Component or one of its dependencies not correctly registered..."
5. Message: Runtime #326 "Resource with identifier VERSION not found."
6. Message: Runtime 440 (or some large negative number) "Automation Error"
7. Message: "Path Not Found" or "File Not Found" error
8. Message: Runtime Error #7 "Out of Memory"

1. How much does Messenger Plus cost?
2. Are upgrades free?
3. I just upgraded my version of AOL and Messenger Plus starts the wrong one.
4. My registration number doesn't work.
5. I lost Messenger Plus and my registration number in a computer crash, how do I get them back?
6. I lost my AOL account and got another one, now my registration number for Messenger Plus does not work.
7. Will Messenger Plus work on all of the screen name of my account?

1. Will Messenger Plus work with Instant Messages?
2. The Fader is not working, I don't see the control panel for it anywhere.
3. Messenger Plus it telling me I have a 16 bit version of AOL and won't start.
4. What are the System Requirements for Messenger Plus?
5. My system does not meet the minimum requirements for Messenger Plus, now what?

1. I want to create a desktop icon for Messenger Plus. How do I do this?
2. I sent TPA Software an Error Report form and never heard a reply. Why?
3. Is there a Macintosh version of Messenger Plus?
4. Is Messenger Plus compatible with other AOL Add-Ons?

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The most common cause of this particular message is the fact the some folks do not restart their computer after the software installation. This does not give Windows the chance to process the new files installed, and if they are the wrong version, the message you are reporting will be displayed. It is *critically* important to do a FULL restart of the computer after the Messenger Plus installation so Windows will process everything properly. So, with this in mind, try a reinstallation of Messenger Plus. Once it has finished, do a FULL restart of the computer. Afterwards try starting Messenger Plus again and see if this problem is resolved!

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This is an indication that another programs setup has replaced one of the following files with an older or outdated version: TPABTNX2.OCX, DWSPY36.DLL, or some other file with the .OCX or .DLL extension.  Or, somehow the component was unregistered from the Windows Registry or the file was accidentally deleted from the system, or the file could have even been removed by another programs uninstaller.

This fix is simple.  A *full* reinstall of Messenger Plus must be done so that all of its runtime files are on the system and up to date.  If you need the Messenger Plus installer, you can download it from the Messenger Plus Download Area.

When the installation is complete, do a FULL restart of the computer, whether you are prompted to or not (do not just restart Windows, this will not work). If you do not do a full restart, the newly installed files will not update in the Windows Registry and error will continue.

When the Windows comes back up, restart Messenger Plus. The problem should be resolved.

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Restart the computer and restart Messenger Plus.

If the problem still occurs, do a full uninstall of Messenger Plus, restart the computer again, download a fresh copy of Messenger Plus, reinstall the fresh copy of Messenger Plus, and then restart the computer one more time.  The issue should then be resolved.

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Restart the computer and restart Messenger Plus.

If the problem still occurs, do a full uninstall of Messenger Plus, restart the computer again, download a fresh copy of Messenger Plus, reinstall the fresh copy of Messenger Plus, and then restart the computer one more time.  The issue should then be resolved.

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This is an indication that there are certain data files or data folders for Messenger Plus missing for the root Messenger Plus folder.  The fix is to do a FULL reinstallation of Messenger Plus to restore these files or folders.  If you need the Messenger Plus installer, you can download it from the Messenger Plus Download Area.

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This is an indication of a corrupted Messenger Plus component. As there are several of those and tracking down the component is almost impossible, the easiest way to fix this is to do a proper uninstallation of Messenger Plus and a FULL reinstallation. If you are a registered user, you will need to have your registration number handy. Also, make sure you have downloaded the latest version of Messenger Plus.

Uninstalling Messenger Plus:

Click START in the taskbar, select SETTINGS, select CONTROL PANEL and double click the ADD/REMOVE PROGRAMS icon. Select Messenger Plus for AIM in the Add/Remove Programs window. Follow the on screen instructions.

Restart the computer before reinstalling.

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Complete pricing and registration information for this product and our others is detailed in the Pricing and Registration Info section.

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All upgrades WITHIN THE SAME MAJOR VERSION are free for the life of your AIM account.  This means if you have purchased Messenger Plus 1.x, all upgrades within the 1.x versions of Messenger Plus will be free.  Any upgrade to a new MAJOR version, for example Messenger Plus 2.x (should there ever be such a version) will carry a modest upgrade fee.

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Please use the Lost/Invalid Registration Number Form for all registration issues.  Our technical support reps do not have access to registration information and cannot handle registration based requests.

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You can download a copy of Messenger Plus from our website, specifically the Messenger Plus Home Page at any time if you have lost your copy of Messenger Plus due to a system crash, hard drive replacement, new system, etc.

Once you have downloaded the latest version of Messenger Plus, set it up exactly as you did before and use your existing registration number.

If you have lost your registration number, you can request it again by filling out the Request a Lost Registration Number form

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First, make sure this feature is turned on.   Open the Fader Control Panel by opening the AIM Buddy List and clicking the Fader button.  This will open the Fade Control Panel.

The Enhanced IM window and the Enhanced Chat window each have a button titled Fader.  When this button is light blue (or a lighter color when using a custom color), the fader is enabled.  If this button is the same color as the other buttons on the window, then fader is disabled.  To enable the fader, click this button once.  The button will now be a lighter shade of color to indicate the fader is active.

To automatically have the Fade Control Panel open with the Enhanced IM window or Enhanced Chat window, double-click the Messenger Plus tray icon to open the Preferences window and select the Fader tab.  Click the check box marked "Show Fader Control Panel with IM" to open the Fade Control Panel with the Enhanced IM window and/or click the "Show Fader Control Panel with Chat Room" to open the Fade Control Panel with the Enhanced Chat window.  Detailed information on this is covered in the Messenger Plus Help File.

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• A Pentium Class 166 MHz Processor minimum.
• Windows 95/98/ME/2000/XP.  Windows NT 4.0 or lower is unsupported.
• 32 bit version of AOL Instant Messenger.
• 32 Megs of RAM minimum
• At least 5 MB Hard Drive space free for files and temporary installation files.

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If your system does not meet the minimum requirements for Messenger Plus, TPA Software can not guarantee full performance of the product, nor will we be able to fully support it.

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1. In Windows Explorer, go to the Messenger Plus folder (by default:  C:\Program Files\Messenger Plus) and open it up.
   
2. Look for the MESSPLUS.EXE. If your computer is not configured to show file extensions, the file will simply say MESSPLUS. You can identify the MESSPLUS.EXE by looking for its icon. It will be the icon of the little orange man with an exclamation point over his head.
   
3. Left-click down on this icon, then drag and drop it to your desktop.

You have now just created a shortcut icon on your desktop for the Messenger Plus program. When you double-click on this icon, it will now start AIM and Messenger Plus for you!  :)

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No.  Attempting to run multiple or competitive add on program for AIM while using Messenger Plus will cause unexpected results which typically result in multiple errors.

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