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  Terminator Frequently Asked Questions


This page is designed to answer the most frequently asked questions about Terminator.  Whether you are here looking for one specific answer or just checking us out, I would encourage you to read this entire page. It will give you a better working knowledge of the Terminator program!
 


Table of Contents

  Error Messages
  1. Message during setup: "Corrupt Installation Detected" or "An I/O error occurred".
  2. Message: "OLEAUT32.DLL out of date.  Program requires a newer version".
  3. Message: Runtime #429 "Active X cannot create component..."
  4. Message: Runtime #336 "Component or one of its dependencies not correctly registered..."
  5. Message: Runtime #326 "Resource with identifier VERSION not found."
  6. Message: Runtime 440 (or some large negative number) "Automation Error"
  7. Message: "A 16 bit version of AOL is currently running..."
  8. Message: "Path Not Found" or "File Not Found" error
  9. Message: Runtime Error #7 "Out of Memory"
  Registration/Upgrade Issues
  1. How much does Terminator cost?
  2. Are upgrades free?
  3. I just upgraded my version of AOL and Terminator starts the wrong one.
  4. My registration number doesn't work.
  5. I lost Terminator and my registration number in a computer crash, how do I get them back?
  6. I lost my AOL account and got another one, now my registration number for Terminator does not work.
  7. Will Terminator work on all of the screen name of my account?
  Terminator Operation
  1. What are the system requirements for Terminator
  2. My system does not meet the minimum requirements for Terminator...now what?
  3. I was logged off while using Terminator, I thought Terminator prevented this from happening?
  4. The Upload Progress Bar gets stuck at 100% while using Upload and Chat.
  5. All of a sudden the Signature, Alarm, and other menu items grayed out, I can't use them anymore!
  6. I can't find the Terminator toolbar, I lost it!  Where did it go?
  Misc.
  1. I want to create a desktop icon for Terminator. How do I do this?
  2. I sent TPA Software an Error Report form and never heard a reply. Why?
  3. Is there a Macintosh version of Terminator?
  4. Is Terminator compatible with other AOL Add-Ons?

Q: Message during setup: "Corrupt Installation Detected" or "An I/O error occurred".
A: The problem is not with our website or our programs. It occurs because you are running Norton's Antivirus and have the "Auto Protect" feature enabled; or, you are running some other antivirus program running which is interfering with AOL's download process.

1. If you are running Norton's Antivirus, right click the Norton's icon on your task bar (it will be in the "system tray" near the Windows clock). Then click Disable Auto Protect.  Download the file, then go back to that icon, right click it again, and click Enable Auto Protect.

or

2. If you are running some other antivirus program, press CTRL + ALT + DEL one time, highlight the name of the program, then click End Task. Press CTRL + ALT + DEL again to be sure that the program is no longer showing in the Close Programs window. Then download the file. Turn your antivirus program back on by clicking Start, Programs, then finding the AV program menu, or just reboot your computer.

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Q: Message: "OLEAUT32.DLL out of date.  Program requires a newer version."
A:

The most common cause of this particular message is the fact the some folks do not restart their computer after the software installation. This does not give Windows the chance to process the new files installed, and if they are the wrong version, the message you are reporting will be displayed. It is *critically* important to do a FULL restart of the computer after the Terminator installation so Windows will process everything properly. So, with this in mind, try a reinstallation of Terminator. Once it has finished, do a FULL restart of the computer. Afterwards try starting Terminator again and see if this problem is resolved!

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Q: Message: Runtime #429 Error "Active X cannot create component..."
A: This is an indication that the DWTPASPY.DLL file is either missing from your system, out of date, or not properly registered in the Windows Registry. This is a critical runtime file and Terminator cannot run without it...as you have seen! :)

The file was either manually deleted from the system, another program's uninstaller removed this file as it is indeed a shared file by other programs or there are multiple copies of this file on your system and several could be outdated. This can sometimes "confuse" Windows and cause errors.

Please take the following steps to resolve this situation. If you have a printer, I highly recommend printing out this mail so the steps to follow can be easily referenced. :)

1) Do a FULL restart the computer so that no programs are running.

2) Press CTRL+ALT+DEL and END TASK an all programs *except* EXPLORER and SYSTRAY.

3) Use Windows's FIND FILES feature to locate all copies of DWTPASPY.DLL on your computer. Click Start, select Find, select Files or Folders. Make sure you search the entire C:\ drive for DWTPASPY.DLL. Click Find Now.

4) When Windows has finished its search, delete *all* copies of this file that were found. This ensures that when you reinstall Terminator, it will be the newest and only version on your computer.

5) Reinstall Terminator. If you need the Terminator installer, you can download it from the
Terminator Download Area.

6) When the installation is complete, do another FULL restart of the computer, whether you are prompted to or not (do not just restart Windows, this will not work). If you do not do a full restart, the newly installed files will not update in the Windows Registry and error will continue.

7) When the Windows comes back up, restart Terminator. The problem should be resolved.

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Q: Message: Runtime #336 Error "Component or one of its dependencies not correctly registered..."
A:

This is an indication that another programs setup has replaced one of the following files with an older or outdated version: DWSBC36.OCX, TPABTNX2.OCX, TPABAR.OCX, DWSPY36.DLL, LAUNCH32.DLL, MSCOMCTL.OCX or some other file with the .OCX or .DLL extension.  Or, somehow the component was unregistered from the Windows Registry or the file was accidentally deleted from the system, or the file could have even been removed by another programs uninstaller.

This fix is simple.  A *full* reinstall of Terminator must be done so that all of its runtime files are on the system and up to date.  If you need the Terminator installer, you can download it from the Terminator Download Area.

When the installation is complete, do a FULL restart of the computer, whether you are prompted to or not (do not just restart Windows, this will not work). If you do not do a full restart, the newly installed files will not update in the Windows Registry and error will continue.

When the Windows comes back up, restart
Terminator. The problem should be resolved.

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Q: Message: Runtime #326 "Resource with identifier VERSION not found."
A: We have discovered no real cause for this error except that for some reason, sometimes Windows goes a little crazy with VB written programs.  The fix we have discovered is to simply shut down all programs and do a FULL restart of the computer (not just Windows, the whole computer.)  I would even go as far as to turn the computer off for a few minutes.

Restart the computer and restart Terminator.

If the problem still occurs, do a full uninstall of Terminator, restart the computer again, download a fresh copy of Terminator, reinstall the fresh copy of Terminator, and then restart the computer one more time.  The issue should then be resolved.

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Q: Message: Runtime 440 (or some large negative number) "Automation Error"
A: The fix we have discovered is to simply shut down all programs and do a FULL restart of the computer (not just Windows, the whole computer.)  I would even go as far as to turn the computer off for a few minutes.

Restart the computer and restart Terminator.

If the problem still occurs, do a full uninstall of Terminator, restart the computer again, download a fresh copy of Terminator, reinstall the fresh copy of Terminator, and then restart the computer one more time.  The issue should then be resolved.

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Q: Message: "Path Not Found" or "File Not Found" error
A:

This is an indication that there are certain data files or data folders for Terminator missing for the root Terminator folder.  The fix is to do a FULL reinstallation of Terminator to restore these files or folders.  If you need the Terminator installer, you can download it from the Terminator Download Area.

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Q: Runtime Error #7 "Out of Memory"
A: The computer is probably low on resources.  Do a complete restart of the computer.  Do NOT just restart Window.  That will not clear the computers memory.

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Q: Message: "A 16 bit version of AOL is currently running..."
A:

Some older builds of Terminator will display this message when used with AOL 7.0.  Download and install the latest version of Terminator to fix this issue.

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Q: How much does Terminator cost?
A:

Complete pricing and registration information for this product and our others is detailed in the Pricing and Registration Info section.

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Q: Are upgrades free?
A:

Upgrades are free for the life of you AOL account and/or all upgrades within the 1.x versions of Terminator.  For detailed information on TPA Software's policies regarding registrations, please view our policies section.

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Q: I just upgraded my version of AOL and Terminator starts the wrong one.
A:

The easiest way to change the version of AOL Terminator starts is to do the following:

1) Start the copy of AOL you wish to use. DO NOT SIGN ONLINE.
2) Start Terminator.

Terminator will now remember this version of AOL to start from here on in. :)

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Q: My registration number doesn't work.
A:

Please use the Lost/Invalid Registration Number Form for all registration issues.  Our technical support reps do not have access to registration information and cannot handle registration based requests.

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Q: I lost Terminator and my registration number in a computer crash, how do I get them back?
A:

You can download a copy of Terminator from our website, specifically the Terminator Homepage at any time if you have lost your copy of Terminator due to a system crash, hard drive replacement, new system, etc.

Once you have downloaded the latest version of Terminator, set it up exactly as you did before and use your existing registration number.

If you have lost your registration number, you can request it again by filling out the Request a Lost Registration Number form.

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Q: I lost my AOL account and got another one, now my registration number for Terminator does not work.
A: Please read the policies posted on this subject on the TPA Software Policies page. Follow those instructions as necessary.

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Q: Will Terminator work on all of the screen name of my account?
A: Yes, your Terminator registration is good for all the sub screen names on the master account you registered!  :)

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Q: What are the System Requirements for Terminator?
A: To run Terminator, you will need...
  • A Pentium Class 200 MHz Processor minimum.
  • Windows 98/ME/2000/XP.
  • America Online versions 5.0 through 8.0.
  • 32 MB of RAM
  • At least 10 MB Hard Drive space free for program files and temporary installation files.

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Q: My system does not meet the minimum requirements for Terminator, now what?
A:

If your system does not meet the minimum requirements for Terminator, TPA Software can not guarantee full performance of the product, nor will we be able to fully support it.

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Q: I was logged off while using Terminator...I thought Terminator prevented this from happening?
A:

In most cases of logoff the problem is almost always local.  Here are some things to try if you suspect Terminator has logged you off.

  1. Please check for an upgrade to see if you have the latest version.  Updates are available on the TPA Software Updates Page.

  2. Terminator does NOT stop, nor can it prevent the following logoff cases. NO CARRIER, Connection was Lost, System Not Responding, Packet Reflection Detected and "Your computer was logged off when put into Suspend mode". These are modem issues or computer issues. If you are experiencing them frequently, you should contact AOL's Tech Support.

  3. If for some reason you have walked away from your computer, and a screen saver kicks on, this can stop Terminator from doing its job and effectively log you off. This is probably the most common cause of being logged off while Terminator is running. The screen saver must be turned off if you intend to leave your computer while signed on!

  4. If AOL gives you another "forced download" update, chances are it will sign you off and restart its own software.  In this case, Terminator is turned off.  A lot of people sign right back on not realizing Terminator is not running, they get logged off, and then I get a bunch of E-Mail saying it isn't working...when it really is!  All you need to do after an AOL update is end the AOL program and restart Terminator.

  5. Do not minimize AOL unless you have to, as Terminator may miss the "Idle" window otherwise.

  6. Make sure the Terminator program is running at all. A big misconception is that Terminator will start automatically with AOL. Terminator in fact will *not* start automatically when you start AOL. You can either start AOL and then start the Terminator program or you can start Terminator before starting AOL and it will start AOL for you!

  7. If all else fails, the software may have become corrupted.  Simply re-run the setup program and reinstall Terminator.

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Q: The Upload and Chat function of Terminator doesn't always work, sometimes the Upload Progress Bar gets stuck at 100%.
A:

AOL designed their software to be modal (meaning you can do anything else while uploading is going on) for a purpose. Mostly to ensure that uploads were not corrupted. You see, when you do things through AOL (chat, IM's) information has to be sent and received through your modem. If this occurs while you are uploading something, the results can be unpredictable. Up to and including crashes and freezes of the AOL software. This is why Upload and Chat (Upchat as people call it) is so unstable. The result is different for each person's computer. Basically, it works for some people and others it does not. Because of this instability, there is no possible way that we can fully support this feature of Terminator. We considered removing this feature because of this instability. When we tried, people wanted it back and decided to take their chances with it. So, with this in mind, the "Upload and Chat" feature is "as is".

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Q: All of a sudden the Signature, Alarm, and other menu items grayed out, I can't use them anymore!
A:

These items are Deluxe features of Terminator.  If you have a Standard registration number, you got to try these features free for 15 days.  An upgrade to the Deluxe version of Terminator is required.

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Q: I can't find the Terminator toolbar, I lost it!  Where did it go?
A:

Terminator's program menu can be accessed from one of two ways. From either an on screen toolbar, as shown below:

tm_toolbar.gif (1512 bytes)

Or they can be access from the Terminator system tray icon as shown below (Terminator is the little man running for the hourglass).

tm_tray.gif (1698 bytes)

When Terminator is first installed, by default it appears as a toolbar on your screen. From here you can keep it as an on screen toolbar or minimize it to a system tray icon.

Minimizing to a Tray Icon:
Click Menu in the Terminator toolbar, select Hide Toolbar. The Terminator toolbar will disappear and a system tray icon will appear in its place. All Terminator menu functions will now be available by doing a right-click over the Terminator tray icon.

Restoring the toolbar:
Right-click over the Terminator Tray Icon and select Show Toolbar or do a double-click over the Terminator tray icon. The tray icon will disappear and the Terminator toolbar will appear on your screen. All Terminator menu function will now be accessible from the toolbar by clicking Menu.

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Q: I want to create a desktop icon for Terminator. How do I do this?
A: Buddy Plus will prompt you for the creating of a desktop icon during installation.  If you chose no to the option originally, then reinstall the program and chose Yes when prompted to create a desktop icon.

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Q: I sent TPA Software an Error Report form and never heard back.  Why?
A:

As stated on the support form page, we do not reply to incomplete reports, or reports that simply say "It doesn't work."  Each support form on our site has specific instructions and suggestions on how to file a report.  If these instructions go ignored, then so does the report.  Put simply, we do not have the resources to chance down pertinent information per report when it could have and should have been included originally.  We apologize is this seems rude, but to keep operations running smoothly, reports need to be filed our way.

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Q: Is there a Macintosh version of Terminator?
A: At this time, there is not nor do we have plans for a Mac version.  TPA Software is a small company that specializes in programs for Windows.  Our apologies to all the hopeful Mac users out there.

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Q: Is Terminator compatible with other AOL Add-Ons?
A:

Add Ons for AOL written by separate developers do not work well with each other.  They tend to "bump" into each other which can cause freezes, crashes and all sorts of unpredictable things.  If you have another particular Add On in mind, you may want to E-Mail us about it.

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